About
The resources already exist. The system does not.
Recovery Quality System was founded on a single observation: communities already possess remarkable resources dedicated to helping people recover. What has been missing is the system that connects them.
Origin
Hospitals, behavioral health providers, recovery organizations, peer specialists, housing programs, workforce agencies, schools, faith communities, nonprofits and government agencies all contribute meaningful services. Yet outcomes remain inconsistent, because these resources operate as independent programs rather than as components of an integrated system.
The problem is not primarily a shortage of resources. It is the absence of a coordinated Recovery Quality System.
Vision
Every person seeking recovery has access to a coordinated Recovery Quality System that supports long-term wellness, personal purpose, community participation and generational transformation.
Mission
To organize existing community resources into measurable regional Recovery Quality Systems that continuously improve outcomes through collaboration, accountability and innovation.
Core belief
Recovery is not a single program, a single provider or a single treatment episode. Recovery is a lifelong system.
Leadership
Who is behind this
Glen Sayes
Founder and Chief Executive Officer
Life-long entrepreneur. Nineteen years in high tech industry with an emphasis on manufacturing and quality controls (Lean, Six Sigma, Zero Defect Manufacturing).
Total of twelve years of experience in getting his son out of heroin addiction into recovery. The frustration of lack of process.
Retired to devote full time into the search for a solution to the siloed system of recovery. Created Restoration One as a consulting entity.
Invited to Tennessee to implement the integrated model in 14-county, rural middle TN. Implemented Hub and Spoke system using CPRS coordinators for case management.
Created Recovery Quality System LLC to take the Continuum-of-Recovery concept to a national basis.
Dr Lee Erickson, MD
Master Black Belt
Lee has more than 25 years of experience in healthcare transformation. Before founding Adaptient, Lee held executive leadership roles at the University of Pennsylvania Health System, Memorial Sloan Kettering Cancer Center, and Tufts Medicine, working to improve safety, quality, and operations by redesigning the delivery of patient-centered care. As a primary care physician and Lean/Six-Sigma Master Black Belt, Lee maintained a clinical faculty role wherever she worked; she is an engaging and savvy teacher.
Sharon Hickman
Chief Operating Officer, Adaptient
Sharon is a dynamic leader in healthcare transformation, known for driving large-scale improvements that balance safety and efficiency. She serves on the National Advisory Council for AHRQ, teaches Human Factors in Healthcare at Auburn University, and sits on the board of the Alliance for Quality Improvement and Patient Safety. She is an Industrial & Systems Engineer and holds a Lean/Six Sigma Master Black Belt. She has certifications in safety, quality, and coaching. Sharon’s ability to simplify complexity, drive lasting change, and foster collaboration makes her a respected leader in healthcare transformation.
Bill Gibson
Strategic Partner
Bill Gibson served as a Police Officer for 10 years and District Attorney General for the 13th Judicial District of Tennessee for 18 years. He graduated from Tennessee Technological University with degrees in Law Enforcement and Criminal Justice and the Nashville School. He has served as Project Director for the Middle Tennessee Methamphetamine Prevention Task Force and Coalition Director for Power of Putnam. He is a Certified Prevention Specialist II and frequently conducts statewide trainings on Prevention Ethics, Substance Abuse Prevention Skills and boot camps for leaders of newly organized coalitions. He has served as Adjunct Criminal Justice Instructor for Nashville State Community College. Bill is licensed to practice Law in Tennessee. He and his wife Amy have five children and nine grandchildren and live in Cookeville, Tennessee
David Whitesock
Strategic Partner
David has led innovative and entrepreneurial programs in addiction and recovery since 2006 and has built online technologies since 1997. While designing new approaches to peer coaching, he developed the Recovery Capital Index® (RCI). David founded Commonly Well in 2020 to broaden the reach and impact of the RCI and to improve how data enhances the recovery process. Through Commonly Well, David also works with healthcare systems and behavioral health clinics to design and implement improved patient experiences. David is a regular speaker and advocate for addiction and mental health. He focuses his advocacy on improving wellbeing for fellow attorneys and reducing impaired driving. David lives and works in Potsdam, NY, where he and his wife enjoy exploring the expanse of the Adirondacks.
Partners
East Tennessee State University
Research and outcome validation
Adaptient
Quality systems and implementation
UCHRA
Fourteen-county pilot implementation
Let’s talk about your region.
Start a conversation about bringing RQS to your community.